Larson, Davis Request on Study on SSA Customer Service During the COVID-19 Pandemic

Today, House Ways and Means Social Security Subcommittee Chairman John B. Larson (D-CT) and Worker and Family Support Subcommittee Chairman Danny K. Davis (D-IL) sent a letter to the U.S. Government Accountability Office (GAO) asking them to conduct a study on service delivery by the Social Security Administration (SSA) during the COVID-19 pandemic.

“The COVID-19 crisis presents a new set of unprecedented challenges for SSA in delivering services to the public. In response to the pandemic, SSA made the difficult, but necessary, decision to temporarily close all of its offices to in-person visitors, with limited exceptions. Due to the pandemic, SSA also prioritized its core mission work of paying benefits to eligible individuals, and temporarily suspended many workloads that result in benefit reduction or termination.