Director of Social Security Disability (Shook & Stone)

Full-time, Exempt
Division: Social Security
Reports to: Department Attorney and Chief Operating Officer

Essential Duties and Responsibilities:

In this role, you will be responsible for overseeing and leading our Social Security Disability practice operations. The position will be instrumental in helping individuals navigate the complex process of applying for and obtaining Social Security Disability benefits. The role will be to manage a team of dedicated professionals and work closely with attorneys, paralegals, and support staff to ensure exceptional client service and favorable outcomes for our clients.

• Lead and manage the Social Security Disability department, providing guidance, support, and mentorship to team members.
• Set departmental goals and targets, and ensure the team is working efficiently to meet objectives.
• Oversee operations within the department while creating better efficiencies and processes.
• Conduct regular performance evaluations and identify opportunities for professional development.
• Stay up to date with relevant Social Security Disability laws, regulations, and policies.
• Oversee the handling of a caseload of Social Security Disability claims, ensuring that all cases progress smoothly and efficiently.
• Implement processes for effective case management, timely submissions, and adherence to deadlines.
• Maintain excellent communication with clients, providing updates on case progress and addressing any concerns or questions.
• Offer compassionate and empathetic support to clients throughout the entire legal process.
• Maintain excellent communication with clients, providing updates on case progress and addressing any concerns or questions.
• Offer compassionate and empathetic support to clients throughout the entire legal process.

In addition, the position will be responsible for all other duties as assigned.

Education and/or Work Experience Requirements:

• Substantial experience in Social Security Disability law, with a proven track record of successful case outcomes.
• Previous leadership and management experience, ideally within a legal setting.
• Strong organizational and time management skills, with the ability to prioritize and multitask effectively.
• Excellent verbal and written communication skills, with the ability to communicate professionally and confidently with employees at all levels.
• Proficiency in MS Office applications and experience working with QuickBooks.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment.
• Bachelor’s degree required (work experience will substitute degree) or juris doctor degree from an accredited law school and current Bar membership in good standing.
• SOAR Certified (if not, must obtain within one year of employment)

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