The Federal Office of Personnel Management has released their 2023 Federal Employee Viewpoint Survey Results, wherein Federal employees “share their opinions and perceptions about their work experiences.” As the linked spreadsheets within the report detail, Social Security once again falls near the bottom of the list in important metrics like employee engagement, global satisfaction, and performance confidence.  

NOSSCR is optimistic that the new Commissioner will work to improve employee engagement and satisfaction, thereby yielding an improved customer service experience for all of us.