Recently, NOSSCR members have reported an increased frequency of electronic signature rejections. We appreciate all of you who provided us with detailed reports of these SSA errors, and we have been advocating on the topic.

Note that EM 20022 REV 3 continues to apply (not POMS), and electronic signatures continue to be acceptable. SSA officials agree, and they will take steps to remind staff of current policy. All of these were to be completed by October 27th:

• Adding this topic to the upcoming agendas for several regional calls (e.g., ARC MOS, CDPS, Area Directors, and All Managers).
• Issuing a reminder to the Regional Commissioners to further emphasize the use of EM 20022 REV 3.
• Provide manager talking points to address any confusion technicians may have.
• Provide a quick reference guide directing technicians to the appropriate instructions.
• Collaborate with the Office of Strategy, Learning, and Workforce Development (OSLWD) to include a reminder on the biweekly front line staff training to ensure technicians also receive a visual reinforcement of any messaging the managers share.

Please continue to collect and report to NOSSCR the failure of SSA staff to accept electronic signatures.