Last week, President Biden released an Executive Order (EO) titled Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government with the broad goal of using technology to modernize Government services so that they are “simple to use, accessible, equitable, protective, transparent, and responsive for all people of the United States.”
Further, several of the EO’s directives are specific to the Social Security Administration (SSA). Acting Commissioner Dr. Kilolo Kijakazi Kijazi has been given 120 days to provide the Office of Management and Budget (OMB) with a report that that analyzes all of SSA’s services that “require original or physical documentation or in-person appearance as an element of identity or evidence authentication, and that identifies potential
opportunities for policy reforms that can support modernized customer experiences while ensuring original or physical documentation requirements remain where there is a statutory or strong policy rationale.”
There are no set time frames for the other SSA directives in the EO, which are:
In addition, OMB is tasked with coordinating efforts to improve user experiences across various agencies. The EO does not provide additional funding to carry out these activities. Although President Biden may include money for these efforts in his proposed Fiscal Year 2023 budget, which will likely be released in early 2022, Congress will ultimately determine how much money different agencies receive to carry out the EO and perform their other tasks.