Many of you have had trouble accessing electronic files through Appointed Representative Services (ARS) over the past two days. NOSSCR has been in communication with SSA, who advises:
“At this time, some representatives may not be able to access, upload, download or view their claimant’s electronic folder. If representatives are encountering this issue, they can contact the hearing office with jurisdiction of the case who can assist with sending a secure email of the electronic folder until the issue is resolved. We have informed our regional management teams of the need to help representatives quickly if they contact the hearing office for assistance with obtaining an electronic folder. We appreciate your and your members’ patience as we work with our counterparts in the agency to resolve these issues, and we will keep you informed as to any updates or resolution.”
As always, the best way to inquire about and resolve Appointed Representative Services/Electronic Records Express issues is SSA’s Electronic Records Express Help Desk at 1-866-691-3061 or Electronic-Records-Express@ssa.gov.