It’s Not Just You: Appointed Representative Services (ARS) is Hard to Access Right Now
Many of you have had trouble accessing electronic files through Appointed Representative Services (ARS) over the past two days. NOSSCR has been in communication with SSA, who advises:
“At this time, some representatives may not be able to access, upload, download or view their claimant’s electronic folder. If representatives are encountering this issue, they can contact the hearing office with jurisdiction of the case who can assist with sending a secure email of the electronic folder until the issue is resolved. We have informed our regional management teams of the need to help representatives quickly if they contact the hearing office for assistance with obtaining an electronic folder. We appreciate your and your members’ patience as we work with our counterparts in the agency to resolve these issues, and we will keep you informed as to any updates or resolution.”
As always, the best way to inquire about and resolve Appointed Representative Services/Electronic Records Express issues is SSA’s Electronic Records Express Help Desk at 1-866-691-3061 or Electronic-Records-Express@ssa.gov.
Share!
Follow us
Recent posts
New Fact Sheet on SSI and Other Benefits for People with Low-Income
The Social Security Administration (SSA) published a new supplementary fact sheet for disability benefit recipients titled "Supplemental Security Income (SSI) and Other Benefits: Information for People with Limited Earnings." In it, SSA details other programs...
NOSSCR Launches a New Automated Referral Service
NOSSCR's new and improved automated lawyer referral service opens today! We're excited to provide this new service for our members to generate new leads for many more potential Social Security disability clients. The new automated...
It’s Not Just You: Appointed Representative Services (ARS) is Hard to Access Right Now
Many of you have had trouble accessing electronic files through Appointed Representative Services (ARS) over the past two days. NOSSCR has been in communication with SSA, who advises: “At this time, some representatives may not...
