It’s Not Just You: Appointed Representative Services (ARS) is Hard to Access Right Now

By Published On: April 21, 2022Last Updated: May 2, 20240.9 min read

Many of you have had trouble accessing electronic files through Appointed Representative Services (ARS) over the past two days. NOSSCR has been in communication with SSA, who advises:

“At this time, some representatives may not be able to access, upload, download or view their claimant’s electronic folder. If representatives are encountering this issue, they can contact the hearing office with jurisdiction of the case who can assist with sending a secure email of the electronic folder until the issue is resolved. We have informed our regional management teams of the need to help representatives quickly if they contact the hearing office for assistance with obtaining an electronic folder. We appreciate your and your members’ patience as we work with our counterparts in the agency to resolve these issues, and we will keep you informed as to any updates or resolution.”

As always, the best way to inquire about and resolve Appointed Representative Services/Electronic Records Express issues is SSA’s Electronic Records Express Help Desk at 1-866-691-3061 or Electronic-Records-Express@ssa.gov.

Share!

Follow us
Recent posts

New leadership is a reason for optimism in 2024

On December 20, 2023, Martin J. O’Malley was sworn in as Commissioner of Social Security. He will serve until January 19, 2025. After more than two years of leadership uncertainty and instability at SSA, O’Malley’s...

Spotlight on SSA’s budget: NYT and 60 Minutes

The budget crisis at SSA continues to hurt the most vulnerable among us, with administrative delays, redundancies, and overpayment clawbacks that put the onus on beneficiaries to correct the agency’s errors. Public pressure is building...

Electronic Signature EM Extended

Please note that SSA Emergency Message (EM) 20022 has been extended until June 13, 2024. This EM provides guidance on how the agency must process electronic signatures on certain forms. You can view the complete...