Overpayments: Report positive SSA customer service

Commissioner O’Malley has been working hard to shift SSA’s culture to one that routinely provides quality customer service. With the recently announced improvements on overpayments, the Commissioner is interested in celebrating his employees who are following his lead.

When dealing with your overpayment cases, if you encounter an SSA representative who is clearly trying to implement the new policies in a hassle-free way, please complete this survey so that we can report this positive progress to the Commissioner. It is our hope that once employees start to realize that those providing quality interactions are celebrated, others will follow suit, thus providing a better experience for all.