It’s Not Just You: Appointed Representative Services (ARS) is Hard to Access Right Now
Many of you have had trouble accessing electronic files through Appointed Representative Services (ARS) over the past two days. NOSSCR has been in communication with SSA, who advises:
“At this time, some representatives may not be able to access, upload, download or view their claimant’s electronic folder. If representatives are encountering this issue, they can contact the hearing office with jurisdiction of the case who can assist with sending a secure email of the electronic folder until the issue is resolved. We have informed our regional management teams of the need to help representatives quickly if they contact the hearing office for assistance with obtaining an electronic folder. We appreciate your and your members’ patience as we work with our counterparts in the agency to resolve these issues, and we will keep you informed as to any updates or resolution.”
As always, the best way to inquire about and resolve Appointed Representative Services/Electronic Records Express issues is SSA’s Electronic Records Express Help Desk at 1-866-691-3061 or Electronic-Records-Express@ssa.gov.
Share!
Follow us
Recent posts
Continuing Resolution Bill Includes $400M for SSA
The U.S. Senate version of the bill to keep the federal government funded beyond September 30 includes $400 million for the Social Security Administration (SSA). The so-called “anomaly” included in the Continuing Resolution will prevent...
NOSSCR Working to Secure Additional SSA Money in the Continuing Resolution
With two weeks left in the federal government’s fiscal year, congressional staff are working feverishly to reach agreement on a Continuing Resolution (CR) that would fund the government beyond September 30. At this point, NOSSCR...
New York Times article on the DAC marriage penalty
Having a disability should not prevent you from getting married. Yet, for many Americans who qualify as Disabled Adult Children (DAC) and receive Social Security disability or receive SSI benefits based on disability, that is...
