As we detailed in July’s Forum, the government will no longer be issuing paper checks effective September 30. We encourage everyone to review that prior Forum article and switch to Direct Deposit as soon as possible. Please don’t hesitate to email jennifer.cronenberg@nosscr.org with any questions. In case you missed it, copied below is SSA’s most recent Dear Colleague Letter on the topic.

Dear Colleague,

Effective September 30, in accordance with Executive Order 14247, Modernizing Payments To and From America’s Bank Account, federal benefit payments will primarily be issued electronically, with paper checks being phased out in most cases. To prevent any disruption in payments, we are reaching out to beneficiaries who currently receive paper checks and encouraging them to switch to electronic payment options before the deadline (see Paper Check Insert). Additionally, we are no longer offering a temporary check option when processing initial claims. Beneficiaries who request an exemption from the electronic payment requirement must file a waiver with the U.S. Treasury by calling 1-800-967-5042. SSA technicians are available to assist beneficiaries with this transition and to answer any questions. 

Electronic payments offer significant advantages over paper checks, including faster access to funds, increased security, and greater convenience. Payments are deposited directly into a bank account or onto a prepaid debit card, eliminating the need to wait for mail delivery or visit a bank. 

There are two easy ways to receive federal benefit payments electronically: 

• Direct Deposit to a checking or savings account. Old-Age, Survivors, and Disability Insurance (OASDI) beneficiaries can use or sign up for a my Social Security online account to manage direct deposit information and access benefit details. Supplemental Security Income (SSI) recipients and international beneficiaries can call 1-800-772-1213 for assistance.  

• Direct Express® Card, a safe and convenient prepaid debit card option for those without a bank account. To enroll, call 1-800-333-1795 or visit www.usdirectexpress.com. 

Please share this information with your clients and encourage those preparing for initial claims to set up bank accounts for direct deposit. This will ensure new beneficiaries receive their benefits securely and without interruption.  

Thank you for your continued support and commitment to those we serve. 

Sincerely,

Nick Perrine
Chief Communications Officer
External.Relations@ssa.gov