During our most recent meeting with Commissioner Bisignano, we had a productive conversation about our experiences with SSA’s customer service. We explained that, while SSA has greatly improved the average customer’s experience when interfacing with the agency, the representative community has specific customer service needs that not yet being met.

In response, the Commissioner suggested a small group conversation to share advocates’ experiences resolving client issues with SSA. To help inform that conversation, SSA leadership asked us to gather stories from a broad swath of advocates and representatives.

To that end, please complete this survey by June 1, sharing your recent experiences. It should take less than 5 minutes to complete. We appreciate your time on this!  We hope that the survey will lead to some helpful next steps by SSA.

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