Thanks to everyone who took part in the survey assessing advocates and representatives’ recent experiences interacting with SSA. While the agency has improved call answer times, the results below confirm what many of us feel daily: connecting with a specialized expert on complex cases remains difficult, and reform is needed in how representative paperwork gets processed. These results have been shared with the agency, and, as the Commissioner noted during his recent testimony before the House Ways and Means Committee, the agency is hard at work building a representative portal that should alleviate many of these concerns.